đĻ Shipping
How long does shipping take?
Shipping options and delivery estimates are shown at checkout based on the shipping address.
Do you offer free shipping?
Free shipping, when available, is applied automatically at checkout based on your order total.
How can I track my order?
Once your order ships, you'll receive a tracking email. You can also visit our
order tracking page anytime using your email and order number.
Do you ship internationally?
Available destinations and shipping options are shown at checkout. Every shipped order receives tracking once it leaves our facility.
âŠī¸ Returns & Refunds
What is your return policy?
We offer 14-day returns on eligible unused items in original packaging. Contact us via email or live chat to start a return, and we'll guide you through the next steps.
How long does a refund take?
Once we receive your return, refunds are processed within 5-7 business days to your original payment method. You'll receive an email confirmation when the refund is issued.
Do I have to pay for return shipping?
If an item arrives damaged or defective, contact us with photos and order details so we can review the best next step. For other returns and exchanges, return shipping costs may apply.
đĄī¸ Products & Safety
Are your products safe for babies?
Each product is reviewed for age fit, material quality, and supplier documentation before it is listed. Product-specific safety details are shown on the product page when available.
What age groups are your products for?
We offer products for newborns (0-3 months), infants (3-12 months), and toddlers (1-3 years). Each product page clearly lists the recommended age range. You can also filter products by age on our shop page.
What materials do you use?
We prioritize baby-friendly materials such as soft textiles, food-grade silicone where applicable, BPA-free plastics where applicable, and responsibly sourced wood when available. Check each product page for its exact material details.
đŗ Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay. All payments are processed securely via Stripe with SSL encryption.
Can I modify or cancel my order?
You can cancel or modify your order within 2 hours of placing it. After that, the order enters processing and cannot be changed. Contact us as soon as possible if you need to make changes.
Do you offer gift wrapping?
At checkout, you can select gift wrapping when available.